Help Center

The quality of the experiences you have when you use our shopping platform is extremely important to us and so we work daily to align our operations towards improving this experience but we are also aware that things may go wrong, that is why we are always available to render assistance whenever it is needed.

Make sure you read the information below as we have taken time to answer likely questions you may be having.

 

Orders

Contact our customer support channel on 08112754318, 07035443838 or email us at help@jodellesplace.com.ng.

We are integrated with a very secure payment gateway Rave, provided by one of Africa’s leading Fintech Companies; Flutterwave. This allows you pay with your Credit or Debit Cards; local or international.

Yes, but note that orders can only be cancelled via phone (08112754318 or 07035443838) and must be done within the first 12hrs after the orders have been placed.

If it is too late for us to cancel your order, you may return your order and we will process your refund. Learn more about our returns here.

User Accounts

Yes you do, this is a regulation backed by law that we adhere to. However, you can view products and add to cart without been logged in, but just before you checkout, you will be prompted to register through an easy step.

Yes you will get relevant information from us about special offers, new stocks and other store news that we feel you may need.

You can choose to opt out at anytime simply by clicking the opt out link at the bottom of any of our email newsletters.

Click on the ‘Forgot My Password’ link on the login page. Our password recovery process is very easy.

Custom Made Orders

For now, the items in our Custom made category are leather sandals and slippers. We make these for you based on request. You can request for a specific colour which is different from the sample we displayed. If you make a custom order, you will be informed of the status of your order every step of the way.

Yes, we expect full payment for these items before we commence production.

The order will be cancelled if payment is not received and confirmed 5hours after placing the order.

You will receive a 45% refund of the product amount. Your delivery fee will be refunded in full.

Your order is made and dispatched typically by 7 working days after placing the order. You will be updated once your order has been sent to our logistics partner for dispatch.

General Information

No.

We are proudly an online-only store and we have put the best processes in place to ensure you get an unmatched shopping experience from the comfort of your home.

Visit our Returns page to learn more about applying for a return.

You can attempt to return an item to have it exchanged, but this may not always be possible as we cannot guarantee having your exact specifications due to the fast moving nature of our stock. We suggest that you purchase the correct item from our website and return the initial product you ordered to us.

See our returns page for more information.

You can join our waitlist to be get a notification when your desired product is available again.

All you need to do click the ‘Join Waitlist’ button on the product page.

Shipping and Delivery

We offer Home Delivery and Scheduled Pick-ups at designated locations Nationwide. You can view our full delivery rates below for better understanding.
JP-DeliveryTables

The five Zones listed below contain the states in Nigeria where we currently have delivery services.

ZONE 1: Abia (Aba, Umuahia), Akwa Ibom (Uyo), Cross River (Calabar), Ekiti, Imo (Owerri), Bayelsa (Yenagoa)
ZONE 2: Edo (Ekpoma, Auchi, Benin), Osun (Ife, Oshogbo), Ogun (Sango Ota, Abeokuta), Anambra (Awka, Nnewi, Onitsha)
ZONE 3: Niger (Minna), Bauchi, Zaria, Benue (Makurdi)
ZONE 4: Ondo (Akure), Oyo (Ibadan), Lagos, Kwara (Ilorin), Delta (Asaba), Delta (Warri), Ebonyi (Abakaliki), Rivers (Port Harcourt), Enugu (Enugu)
ZONE 5: Kaduna (Kaduna), Kano (Kano), Plateau (Jos)

 

Please ensure that during checkout, you choose one of the states listed on the table as your location; selecting destinations that are not listed will lead to an error message.

If you do not find an answer to your questions on this page, please click here to reach out to us directly.