The timelines quoted are business days including Saturdays but vary depending on the delivery option chosen:
Home Delivery: Delivery time starts from the day you place your order to the day one of our delivery associates makes a first attempt to deliver to you. Delivery will be attempted 3 times over 7 days after which the item will be canceled.
Pick Up: Delivery time starts from the day you place your order to when you receive the first SMS or Phone Call to pick up your order from the chosen Pick Up Location. Items that have not been picked up after 7 days will be canceled and returned.
We must be notified of intention to return within 24 hours of receiving the item.
You have 5 working days to return any Jodelle’s Place item. You will get 100% refund plus shipping fees if we delivered a damaged, wrong, defective item.
However, if what was delivered is consistent with what you ordered but you have now changed your mind, a commensurate refund will be done with respect to the nature of the product.
The customer bears the cost of returning the item to us if he/she just changes their mind about the purchase, if we on the other hand send a wrong item, we’ll bear the cost of returning the item.
Steps to a Successful Return
Should you need to make a return of any product purchased on our website, please follow the following steps to ensure your desired return can be processed successfully.
Initiate return via the contact form on our website, or call us to notify us of your intended return.
Return at our pickup stations (nationwide) or we come pick up the item from your location (within FCT, Abuja)
Place the item in its original packaging, including any accessories, tags, labels or freebies. Always ensure your return slip is signed by the agent receiving. That is your proof of return
Once we receive your returned item, we will inspect it and process your refund via voucher or bank transfer, depending on your selected option
Refund methods cannot be changed after an option has been registered.